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Fastway Couriers

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FAQ Parcel Connect

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Packaging guide
What happens if I don't receive a confirmation email?
What's the weight limit?
What's the maximum size?
Are there anythings you don’t carry?
When will my parcel be picked up and delivered?
I send parcels all the time, what can you do for me?
Can I arrange to have my parcel picked up at a certain time?
Up to what time can I order a next day collection?
What happens if I’m not at home when you arrive to pick up the parcel?
Can I leave a note for the driver?
Do I need to print out the label myself?
Cost calculation
I have several parcels to go from here to the same address, how do I arrange this?
What happens if I want to change/cancel my booking?
I want my parcel collected on Saturday / Sunday / bank holiday... is that possible?
My parcel wasn’t collected on the day I wanted, what do I do?
Do you deliver to post boxes?
The web site keeps telling me my parcel is over size or over weight.
Can I pay by credit/debit card over the phone?
My parcel has arrived damaged, what do I do?
Payment Options
Can I track my parcel?
Do you include insurance?
How do I get a tax invoice?

Track parcel

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Got multiple parcels? Go to Multi-parcel